Director of IT

JOB TITLE: Director of IT Services Medicaid
JOB LOCATION: Jackson, MS
WAGE RANGE*: 100 - 150/ hour
JOB NUMBER:0012
REQUIRED EXPERIENCE:
Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure. 10+ Years
Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel. 8+ Years
Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures. 2 Years
Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications. 2 Years
Experience with enterprise monitoring and observability platforms. 2 Years
Experience managing IT service desk operations, including service level management, incident management, and customer satisfaction measurement. 2 Years
Experience with IT vendor management, contract oversight, SOW development, and procurement support. 2 Years
Experience managing data protection and backup solutions. 2 Years
Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment. 2 Years
Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences. 2 Years
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or equivalent work experience.

Bachelors or Higher
Preferred
Experience working in state or federal government IT environments, preferably within a Medicaid, healthcare, or human services agency. No minimum requirement
Experience with CMS interoperability mandates, including FHIR APIs and federal healthcare data exchange standards. No minimum requirement
AWS certifications: Solutions Architect, SysOps Administrator, or Cloud Practitioner. No minimum requirement
ITIL v4 Foundation or higher certification. No minimum requirement
Experience with identity and access management platforms.

No minimum requirement
Experience with NoSQL databases and healthcare integration engines. No minimum requirement
Experience with infrastructure-as-code, CI/CD pipelines, and DevOps practices. No minimum requirement
Experience managing technology migrations from on-premises data centers to cloud environments. No minimum requirement
Project Management Professional (PMP) or similar certification. No minimum requirement
Master's degree in a technology or management discipline. No minimum requirement
Experience with HIPAA Security Rule compliance and CMS ARCAMPE security requirements.

JOB DESCRIPTION
Our client is The State Division of Medicaid administers the state's Medicaid program, providing healthcare coverage to eligible citizens. This Office of Information Technology Management supports the agency's mission through enterprise technology services spanning cloud infrastructure, networking, service desk operations,
cybersecurity, application integration, and vendor management.

Our client is undergoing a significant technology modernization effort that includes migration of enterprise workloads to cloud platforms, implementation of federal interoperability mandates, adoption of cloud-native services, and restructuring of IT service delivery operations. These concurrent transformation initiatives require sustained, senior level technical leadership to ensure continuity of operations, effective vendor coordination, and successful execution of modernization objectives.

The purpose of this Statement of Work (SOW) is to procure staff augmentation services for one (1) Director of IT Services to provide executive-level leadership and operational oversight for client's enterprise IT Infrastructure Management (ITIM) and Delivery Services functions.

The contractor shall serve as a key member of client's IT leadership team, reporting to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO), and shall be responsible for the day-to-day management of infrastructure operations, cloud services, vendor relationships, service desk operations, and technology modernization initiatives. The contractor shall perform the following duties on an ongoing basis:
Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.

Triage, assign, and track service tickets submitted for cloud, hosting, and network services. Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management. Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action. Manage vendor relationships through regular status calls, performance reviews, and escalation management. Review and contribute to Statements of Work, procurement documents, and contract renewals.

Conduct interviews and manage hiring processes for infrastructure and client support positions. Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas. Prepare and deliver weekly status reports to IT leadership. Manage bi-annual assessment artifact collection and compliance documentation.

REPORTING STRUCTURE

The contractor shall report directly to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO).
The contractor shall participate in IT leadership meetings, weekly status report cadence, and executive briefings as required.
The contractor shall coordinate regularly with network administration, enterprise architecture, cybersecurity, IT procurement, and application development teams.

SECURITY AND COMPLIANCE REQUIREMENTS

The contractor shall provide leadership and operational management across the following functional domains:
Enterprise Cloud Services; Network, Voice & Telecommunications; IT Service Desk & End-User Support; Infrastructure & Operations; Cyberscurity Partnership & Compliance; Vendor & Contract Management; and IT Services Management & Governance. The scope encompasses both ongoing operational responsibilities and active modernization initiatives
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.