Technical Writer T2 / Content Creator- REMOTE

Hello,

My name is Pavan and I am a Talent Acquisition Specialist at Park Computer Systems, Inc., a Technology Consulting and Staffing company. After reviewing your resume, I believe that you may be a good fit for a job opening with one of our clients. The highlights of the position are:

Job Title: Technical Writer T2 / Content Creator

Location: Newtown Square, PA (Open to Remote)

Duration: 12 Months Contract

Job Description:

Overview

We are looking for an IT Knowledge Content Creator to join our team and help us create, maintain, and update our knowledge base and documentation.

Content should be visually appealing. Experience in social media and/or graphical presentations is helpful.

You will be responsible for writing clear and concise content that explains our IT solutions, services, and processes to our clients.

You will also collaborate with other teams to ensure that our knowledge base and documentation are accurate, consistent, and aligned with our quality standards.

You will also provide coaching on how best to use our knowledge process to our knowledge contributors.

Responsibilities

Write, edit, and proofread content for our knowledge base and documentation, following our process documentation and best practices.

Ensure that our content is easy to understand, relevant, and up to date.

Monitor analytics and feedback to identify and prioritize content gaps and improvement opportunities.

Work with subject matter experts, service owners, developers, and support agents to gather and validate information.

Use content management systems and tools to publish and update content.

Monitor and maintain the quality and accuracy of our content.

Analyse Knowledge Portal and chatbot searches to improve article searchability.

Provide knowledge creation support to knowledge contributors when needed.

Train and coach new and existing staff on how to use and contribute to our knowledge base and documentation.

Stay updated on our products, services, and industry trends.

Requirements

Excellent content writing skills, with the ability to write clear, concise, and engaging content for different audiences and purposes.

Excellent communication skills, with the ability to collaborate with different teams and stakeholders.

Attention to detail, with the ability to proofread and edit content for grammar, spelling, punctuation, and style.

Adaptability, with the ability to work in a fast-paced and dynamic environment.

Ability to learn and closely follow technical processes and guidelines.

Analytical abilities, with the ability to use data and feedback to improve content quality and effectiveness.

Experience with content management systems and tools, such as Service Now.

Knowledge of HTML, CSS, and Markdown. - A benefit

Technical support background, with the ability to troubleshoot and resolve client issues. - A benefit

Bachelor's degree in a technical field, or equivalent work experience. - A benefit

If you believe that you are well qualified for this position and are currently in the job market, or interested in making a change, please do give me a call at - Ext 241 or reply to this email. When responding, please include your direct phone number, so that I may revert back to you promptly.

If this is your first exposure to Park Computer Systems, you can check us out at http:

Thank you for your time, and looking forward to a timely response from you.