Desktop Support Analyst

Description
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting.

Responsibilities

Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users. Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance. Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities. Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed.

Assist users with identity and access issues by supporting authentication tools such as Okta. Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms. Set up, image, deploy, and maintain end-user devices to meet operational and security standards. Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing. Requirements
3+ years of experience in desktop support, help desk, or end-user technical support roles.

Hands-on experience supporting Apple devices and Apple iOS in a business environment. Working knowledge of Jamf Pro for device administration and endpoint support. Experience with Okta or similar identity and access management platforms. Strong hardware troubleshooting skills across desktops, laptops, and related peripherals. Familiarity with desktop technologies such as Cisco, Citrix, Android, and general computer hardware. Ability to diagnose technical issues methodically and communicate solutions clearly to users. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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