Executive I -Repair Technician

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
We are looking for a hands on repair technician to join our Operations team, servicing and repairing hearing aids in line with prescribed quality procedures. You will work closely with Sales, Logistics, Customer Service and Audiology to keep devices performing well and users satisfied.

What you will do

• Perform the manufacturing or servicing of products as per the prescribed procedures

• Diagnose and repair faulty hearing aids, fixing issues such as damaged components, faulty electronics or worn out parts

• Carry out routine maintenance by cleaning and inspecting hearing aids to prevent issues and ensure optimal performance

• Troubleshoot complex problems using technical expertise to diagnose and repair complex issues with hearing aids

• Provide repair estimates covering costs and timelines for clients

• Keep accurate records of repairs, maintenance and customizations.

What you bring

• 3 to 7 years of hands on experience in the hearing devices sector or a similar field, operating, servicing and maintaining hearing aid systems and accessories

• Familiarity with electronic and mechanical components, including soldering and assembly

• Good skills in diagnosing technical issues and handling device programming and calibration

• Experience supporting both clinic-based and remote service operations

• College or diploma education in electronics and communication or electrical and electronics

• Commitment to high quality support, ensuring device performance and enhancing user satisfaction through efficient service delivery.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.