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Recently postedFull timeTechnology

Travel Solutions Architect

Gray Dawes GroupMelbourne, Melbourne🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationMelbourne, Melbourne, Australia

Job description

  • Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy.
  • Process E tickets and other required travel documentation in accordance with client profiles.
  • Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
  • Give clients accurate information pertaining to their planned itinerary.
  • Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
  • Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
  • Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines.
  • Put customers first and deliver the best possible service at all times.
  • Adhere to all relevant policies, operating procedures and standards at all times.
  • Attend staff meetings and training sessions as required.
  • Always work with due care and attention to ensure the personal safety of yourself and others.
  • Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
  • Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline).
  • Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
  • Ensure that the profile and booking systems are 100% accurate and up to date all the time.
  • Monitor and Action personal and Team Queues
  • Ensure that all tickets are issued within specified deadlines.
  • Calculate and process refunds within 24 hours of a cancellation.
  • Arranging hotel billbacks.
  • Rail refunds and enquiries
  • Give training, advice and support to new members of staff.
How did you find out about this position?
  • Current Employee
  • Careers Fair
  • Search Engine
  • Social Media
  • Other
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