Technial Support Engineer (Compressed Air Systems)

Technical Support Engineer (Compressed Air Systems)

Blackburn

Monday – Friday, 9am-5pm

£30k - £40k

Rapid Recruit are currently looking for a Technical Support Engineer on behalf of our client in Blackburn. This role serves as the central hub for the UK support operations, balancing office-based diagnostic support with field-based intervention to resolve complex product and warranty issues. Office-based phone/email technical support and coordination, with travel to customer sites.

Key Responsibilities:

• Coordinate all UK technical support activity, ensuring tickets, phone calls and emails are tracked, prioritised and resolved efficiently.
• Act as the primary liaison with HQ technical and engineering teams. Escalate deep-level product anomalies, collaborate on complex engineering issues and source specialised technical data.
• Act as the first point of contact for distributors, engineers and end-users experiencing technical issues with CAS machinery. Provide expert diagnostics via phone and email.
• Arrange and undertake travel to customer and distributor sites across the UK to inspect, troubleshoot and perform hands-on electrical and mechanical repairs on units under warranty.
• Safely handle, diagnose and repair refrigerant circuits, hermetic compressors, expansion valves and condensers on refrigerated air dryers.
• Read electrical schematics, trace faults using multi-meters and replace components such as controllers, contactors, sensors and fans safely.
• Record all technical inquiries, log diagnostic steps, process warranty claims and manage follow-up communications within corporate SLAs.

Requirements:

• F-Gas Qualification
• City & Guilds (or equivalent) in electrical engineering, installation, or electrical fault-finding.
• Valid UK Driving Licence with a clean record to drive the company pool car for site attendances.
• Proven ability to coordinate support pipelines, manage multiple ongoing issues and confidently interface with international corporate offices/manufacturing teams.
• Proven background servicing and repairing industrial machinery, ideally compressed air treatment systems, industrial chillers, or commercial HVAC systems.
• Clear, professional verbal and written communication style.

To Apply:

If you are interested in this role, please apply online.

By submitting your CV to Rapid Recruit Ltd, you are consenting to Rapid Recruit Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Rapid Recruit Ltd to look for work on your behalf. You are consenting to your CV being forwarded to our clients. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high number of applications, we are not able to provide individual feedback to your application at this early stage of the process. So, if you have not heard back from us within 7 days, please consider your application unsuccessful. If you are still looking for work, please feel free to take a look at our website for the roles we are currently recruiting for. Alternatively, give us a call on 01282 459669 to speak to one of our consultants.