Group IT & Systems Control Manager

Group IT & Systems Control Manager
Microsoft 365/Supplier Management/Cyber Security/IT Governance
Leicestershire - Multi-site with monthly site visits
£50,000 - £60,000 + Benefits
Are you the person who makes sure an outsourced IT provider actually fixes the problem, rather than just closing the ticket? This Group IT & Systems Control Manager role puts you in control of IT across a growing care group, based in Leicestershire with monthly visits to homes in the West Midlands and Welsh borders, paying £50,000 - £60,000 depending on experience.
It's the first in-house IT role, reporting to the CFO. This is not a helpdesk job: you'll be the intelligent client to the outsourced provider, tightening access and cyber controls and keeping licence costs in check as IT use grows across the homes.
There's room to shape what comes next too, including where AI could genuinely help.
What You'll Be Doing

• Managing the outsourced IT provider against SLAs, challenging tickets closed before they're fixed and spotting recurring weaknesses early
• Owning user access and systems control across Microsoft 365, the VoIP telephone system and other platforms, including 2FA
• Administering core platforms such as Microsoft 365 and managing licence and SaaS spend to find real cost savings
• Carrying out structured monthly IT health checks at each home, covering connectivity, Wi-Fi and site infrastructure
• Leading on cyber risk and resilience, interpreting vulnerability reports and driving remediation through the provider
• Overseeing IT governance and compliance, and explaining IT clearly to care staff who don't use computers every day

What You'll Bring

• Experience managing outsourced IT suppliers and holding them to SLAs
• Strong Microsoft 365 knowledge, including administration and user access governance
• Experience of finance systems and a solid understanding of segregation of duties
• The ability to interpret vulnerability reports and manage cyber remediation
• Commercial awareness, with the confidence to challenge suppliers and identify cost savings

Desirable: multi-site IT experience, identity and access management including 2FA, SaaS licence management, experience supporting non-technical users, an interest in practical uses of AI
What's On Offer

• £50,000 - £60,000 depending on experience
• 20 days' holiday plus bank holidays
• 3% pension contribution on qualifying earnings
• A direct line to the CFO and real influence over how IT is run across the group

Please note: this role involves regular travel to every site, and it is a control-focused management role rather than a helpdesk technician role.
If you're ready to take ownership of a multi-site IT environment, apply today with your CV for this Group IT & Systems Control Manager role, and we'll be in touch.
This role may suit candidates who have held roles including: IT Manager, IT Service Delivery Manager, IT Operations Manager, IT Supplier Manager, IT Governance Manager, IT Systems Manager, Infrastructure Manager

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