Service Administrator

We are looking for a talented Service Administrator for our Distribution business in Dedham, MA.

In this role, you will make an impact in the following ways:

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

Salary Range: $37.85 - $45.00/hr

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Education, Licenses, Certifications:
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant and/or in-depth knowledge obtained through specialized training.

Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls