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Full timeOperations & Project Management

Customer Operations Specialist

OctoenergyLondon (GB)🇬🇧United KingdomPosted 11 Sept 2026

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationLondon (GB), United Kingdom
Posted6 weeks ago

Job description

What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving.
At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way.
This is a hybrid role - 2 days in office per week minimum, in either London or Brighton

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