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Order Management Specialist

Avanciers LLCIrving, TX🇺🇸United States

Why this role stands out

Advance your career with this dynamic Order Management Specialist role at Avanciers LLC, which offers the perfect blend of professional growth and hybrid flexibility to support a healthy work-life balance. You will thrive in this position if you are a detail-oriented problem solver who enjoys managing complex logistics and delivering high-quality customer support. Apply today to bring your expertise to a collaborative team and make a meaningful impact on operational success.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationIrving, TX, United States
Microsoft ExcelCall CenterContinuous ImprovementSAPTriage

Job description

Avanciers Incorporated is hiring a Order Management and Reverse Logistics Specialist for one of our clients.

Role: Order Management Specialist
Location: Irving, TX (Hybrid)
Employment Type: 12-Month Contract
Shift(CST): 7:00 AM–4:00 PM or 9:00 AM–6:00 PM.
Weekly Off: Saturday and Sunday.

Job Description

We are looking for a Process Specialist to provide Level 1 helpdesk support for reverse logistics and order management operations. The ideal candidate should have experience handling customer requests, maintaining orders, managing returns, and working across multiple business systems.

Key Responsibilities

  • Provide Level 1 triage and support for reverse logistics helpdesk requests.
  • Support spares management, order maintenance, and system transactions.
  • Assist customers with Return Merchandise Authorization (RMA) requests and issue resolution.
  • Follow up on defective product returns and provide general operational support.
  • Provide call center support during business hours.
  • Create FAQs, training materials, and end-user documentation.
  • Conduct information sessions and provide guidance to business users.

Required Skills

  • Experience in order management, helpdesk support, customer service, or reverse logistics.
  • Knowledge of SAP is an advantage.
  • Proficiency in MS Excel, MS Word, and multiple business systems.
  • Strong communication, collaboration, and problem-solving skills.
  • Excellent attention to detail, accuracy, and prioritization.
  • Ability to work under pressure and meet deadlines.
  • Self-motivated, adaptable, and focused on continuous improvement.
  • Ability to work effectively in a multicultural environment and follow client policies.

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