Service Desk Technician

Location: Scottsdale, AZ Description:

Qualifications
Minimum Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• Minimum of 2 years of experience in IT support, Help Desk, Service Desk, or a related technical support role.
• Proven experience troubleshooting and resolving hardware and software issues.
• Strong knowledge of Microsoft Windows and macOS operating systems.
• Hands-on experience supporting Microsoft Outlook, Microsoft 365 (Office 365), and Exchange environments.
• Basic understanding of Identity and Access Management concepts, including Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
• Strong analytical, problem-solving, and customer service skills.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 3+ years of experience in a Service Desk or Technical Support environment.
• Advanced knowledge of Active Directory, server infrastructure, and user account administration.
• Strong understanding of software applications, hardware systems, cloud-based services, and endpoint management.
• Working knowledge of IT security principles, including authentication, permissions, access controls, and compliance best practices.
• Experience with device deployment, management, and endpoint administration tools such as Microsoft Intune and JAMF.
• Industry certifications such as CompTIA A+, Microsoft, Apple, Dell, HDI, or other relevant technical certifications preferred.

Desired Skills & Competencies

• Excellent troubleshooting and diagnostic abilities.
• Strong communication and customer support skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Detail-oriented with a commitment to delivering exceptional end-user support.
• Team-oriented mindset with a focus on continuous learning and process improvement.

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Contact:
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