Haystack
← Back to Jobs
Operations & Project Management
GI

Senior CX Transformation Business Analyst

Galaxy i Technologies, Inc.Eden Prairie, MN🇺🇸United StatesPosted Sep 24, 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to lead impactful CX transformation initiatives within a reputable tech company, leveraging your expertise in contact centers and AI to shape the future of customer engagement. If you're a seasoned Business Analyst with a passion for driving innovation and possess strong skills in CRM and integration, you'll thrive in this dynamic environment and contribute significantly to exciting projects. Apply today to take your career to the next level!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Eden Prairie, MN, United States
Posted
Yesterday
ScrumAgileWaterfall

Job Description

Job title: Senior CX Transformation Business Analyst – Contact Center / CRM / AI

Work Location with Zip code: Eden Prairie, MN 55344 (Hybrid)

Must have skills

  • 3+ years leading enterprise/CX transformation programs.
  • Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions.
  • API/middleware integration requirements experience.
  • UAT leadership experience.
  • Agile/Scrum/Waterfall exposure.
  • Super communication skills.
  • CCaaS/omnichannel platform experience.
  • Kore.ai, NICE CXone, Genesis, Amazon Connect, Five9, or similar.
  • State government or healthcare domain experience.
  • CBAP/PMI-PBA/Agile BA certifications.

Similar jobs

Browse related jobs

Apply now