Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As Office Manager, you will own the operational backbone of Serval’s headquarters. You’ll ensure our workplace runs seamlessly — from facilities and vendors to internal events and employee experience — enabling the team to do the best work of their careers.

You will directly shape how it feels to work at Serval. This role is hands-on. You will directly execute internal events, manage day-to-day logistics, and shape the physical environment in ways that make it energizing, organized, and high-performing.

This is a high-impact role for someone who thrives on operational excellence, has true hospitality mindset, and understands how environment drives performance.

What You’ll Do

• Own end-to-end office operations, including facilities, supplies, equipment, and vendor management.

• Negotiate and manage vendor contracts, ensuring strong service standards and cost discipline.

• Ensure workplace health, safety, and security compliance.

• Help plan and execute internal events (all-hands, offsites, team gatherings).

• Maintain operational readiness of the office at all times.

• Serve as the primary point of contact for workplace-related needs.

• Be the first point of contact for all guests, ensuring a professional and welcoming office experience.

• Continuously improve systems and processes to reduce friction and elevate the employee.

What You’ll Need

• Exceptional organizational skills with high attention to detail.

• Clear, professional communication skills and a service-oriented mindset.

• Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously.

• Comfort working cross-functionally with leadership, finance, and HR stakeholders.

• A genuine hospitality mindset and creating thoughtful experiences — you anticipate needs, sweat the details, and take pride in seamless execution.

• Comfort owning logistics end-to-end in a highly accountable role.

• Finds satisfaction in making things run seamlessly behind the scenes.

Nice to Have

• 1+ years of experience in office management, workplace operations, or administrative leadership.

• Experience in a high-growth startup or scaling organization.

• Experience hosting and planning events from ideation to execution

• Track record of improving office efficiency, reducing costs, or enhancing employee experience.

• Interest in building a culture-forward, operationally disciplined workplace from the ground up.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.