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Recently postedFull timeCustomer Service

Customer service expert

TeleperformanceRenfrew, Renfrewshire🇬🇧United Kingdom

Why this role stands out

This on-site Customer Service Expert role offers a chance to make a real impact on students' academic futures while developing valuable communication and problem-solving skills within a highly reputable company. If you excel at building relationships and are passionate about helping others, you'll thrive here and contribute to a supportive team environment. Apply today to join a certified top workplace and embark on a rewarding career.

Quick overview

Salary£13/hr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationRenfrew, Renfrewshire, United Kingdom

Job description

Customer Service Expert | Renfrew, United Kingdom | On-site | £12.71 per hour

We're hiring on behalf of a globally recognised customer experience management company, renowned for its commitment to digital transformation and certified as one of the UK's top workplaces. This organisation is dedicated to delivering exceptional results for its clients and fostering a passion for accomplishment.

The Role

  • Handle inbound calls to support students with university loan applications.
  • Provide information and assistance regarding payments, eligibility, and funding.
  • Support students and their families with financial aspects of their academic journey.
  • Work within a fast-paced contact centre environment, managing a high volume of customer interactions.
  • Maintain quality standards and average handling time targets.

What You'll Need

  • Strong people skills and confidence in PC proficiency.
  • Excellent communication and listening skills.
  • Ability to learn effectively in a virtual training environment.
  • Resilience to handle challenging calls and a solution-oriented mindset.
  • Flexibility to work shifts between 8 am and 7 pm, Monday to Friday.
  • Ability to navigate multiple complex systems with speed and accuracy.

What's On Offer

  • Comprehensive paid training and dedicated "Nesting" support.
  • Opportunities for internal career progression.
  • Access to a wide range of employee benefits, including health support and retail discounts.
  • Employee Assistance Programme with 24/7 counselling and GP services.
  • Engaging employee engagement activities and company events.

Apply via Haystack today!

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