Strategy & Operations Manager - Marketplace Success

About the role and team

Uber's Eats is expanding rapidly into retail and new merchant verticals. As the platform diversifies, the complexity grows; different categories behave differently, new partnerships need distinct operational models, and maximising growth is unique to each retailer.

This role focuses on the marketplace operations piece of this puzzle for our marketplace retailers, and is ideal for someone with 3+ years experience who is equal parts analytical, strategic and commercial.

What you’ll do

• Marketplace success for new launches: lead the marketplace operations side of new retailer verticals launches onto the platform
• Data and insights: build dashboards and ad-hoc analyses that give the team visibility into marketplace health & opportunities – lead projects to solve for these opportunities
• Product rollout execution: partner with Product teams to identify product gaps and rollout out products designed to optimise marketplace operations
• Marketplace growth analysis: own reporting on merchant-driven marketplace performance, develop opportunities to optimise and dive into retailer-specific P&Ls
• Cross-functional coordination: work with Commercial, Account Management, Sales, Marketing, and Central Ops to ensure marketplace growth priorities are reflected in how we acquire, onboard, and manage merchants.
  

Basic Qualifications

• Minimum 3 years of experience in commercial, strategic operations, or analyst roles, applying data and creativity to tackle business problems.
• Experience in marketplace operations, platform growth, retail operations, or multi-sided platform dynamics.
• Familiarity with SQL or other data-querying tools and strong proficiency in Excel or Google Sheets, with comfort building models, trackers, and reports from scratch.
• Clear, structured communication with the ability to present insights to senior stakeholders.
• Hands-on experience with AI and automation tools (or a strong appetite to learn — we'll give you the tools and the runway).
  

Preferred Qualifications

• Experience in growth & scale-up environments.
• Self-starter who thrives in ambiguous environments with high autonomy.