Veterinary Practice Manager

Who We Are:
Located in Park Slope, Prism Veterinary Dentistry is reimagining what specialty care looks like for pets, for clients, and for the veterinary professionals who make it all possible. As Brooklyn’s first stand-alone referral practice dedicated exclusively to veterinary dentistry and oral surgery, Prism offers an environment where deep expertise, cutting-edge technology, and compassionate care converge.

We’re proud to be part of a small but growing movement to raise the bar for both patient care and workplace culture. At Prism, we believe exceptional patient care starts with a strong, well-trained team that works together, takes ownership of their responsibilities, and continuously looks for ways to improve. Whether you’re drawn to the precision and complexity of dentistry, the chance to work in a highly specialized field, or simply the opportunity to be part of a kind and passionate team, Prism is a place to thrive.

We're looking for a hands-on Practice Manager who thrives in a busy specialty environment and knows how to get the best out of their team. This role requires a strong leader who sets clear expectations, holds people accountable, and builds a team that takes initiative without needing constant direction. Working closely with the Medical Director, you'll be responsible for driving daily operations, improving workflows, and ensuring the hospital can accommodate as many cases as safely possible while maintaining excellent patient care.

What You’ll Do:

Operational Leadership

Partner with the Medical Director to match clinical goals with hospital operations, ensuring a high standard of patient care and service excellence

• Actively manage daily patient flow, staffing, and scheduling to maximize the number of cases the hospital can safely and effectively accommodate.
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Partner with the Medical Director to develop workflows that allow doctors to focus on practicing medicine while the support team independently manages its responsibilities.
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Identify inefficiencies, anticipate bottlenecks, and make adjustments throughout the day to keep the clinical team productive and patient care moving.
• Ensure compliance with all applicable local, state, and federal regulations

Team Management & Development

• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Set clear expectations for individual performance, productivity, accountability, and teamwork, and consistently address employees who are not meeting those expectations
• Develop a proactive, self-directed team that anticipates needs, takes ownership of responsibilities, and recognizes what needs to be done without waiting for direction
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention

Finance

• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Ramp; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution

Patient Care & Client Services

• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs

Strategic Planning & Growth

• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary dentistry and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

What We’re Looking For:

• Minimum 2 years of leadership experience in a clinical veterinary setting
• Strong understanding of veterinary operations and, ideally, veterinary dentistry workflows
• Proven ability to improve clinical workflows, increase productivity, and manage a high-performing team while maintaining excellent patient care.
• A proactive, hands-on leadership style with the ability to make decisions independently, hold employees accountable, and drive operational results
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

What We Offer:

• The salary range for this role is: $80,000 - $92,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• $5,000 Sign-On Bonus based on experience
• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

Continuing Education:

We know great leaders never stop learning. As a Practice Manager, you’ll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We’ve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we’re all in on both.

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.