Dispute Resolution Planner

Software Guidance & Assistance, Inc., (SGA), is searching for a Dispute Resolution Planner for a CONTRACT assignment with one of our premier Regulatory clients in the DMV area.

The Dispute Resolution Planner manages end-to-end scheduling, venue sourcing, and logistical coordination for arbitrations. This role serves as the primary point of contact for hearing logistics, working closely with case administrators, coordinators, and external vendors to ensure efficient and cost-effective execution of dispute resolution proceedings. The Dispute Resolution Planner is responsible for evaluating hearing requests, securing appropriate venues across multiple formats (hybrid and in-person), negotiating favorable contract terms, and managing budgets to support the operational needs of the Dispute Resolution Services (DRS) department.

Responsibilities :

• Identifies and secures appropriate venues, including hotels and offices, to accommodate hearing requirements and party needs.
• Schedules arbitrations based on hearing request forms from case administrators; coordinates all logistical requirements across hybrid and in-person formats.
• Liaises with DRS staff to ensure seamless execution of proceedings.
• Serves as liaison between parties and venues to address last-minute changes, technical requirements, or special accommodations needed for proceedings.
• Negotiates competitive pricing and favorable contract terms with venues and service providers, including flexible cancellation policies to minimize costs for rescheduled or cancelled hearings.
• Monitors and manages scheduling-related expenses to ensure cost-effective operations.

Required Skills :

• Bachelor's degree in business administration, hospitality, or related field; or equivalent combination of education and experience
• 3-5 years of experience in scheduling coordination, legal operations, or vendor management
• Strong organizational and multitasking abilities with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and problem-solve in a fast-paced environment
• Strong negotiation and vendor management capabilities
• Proficiency with Microsoft Office Suite and Adobe

Preferred Skills :

• Experience working in legal services, dispute resolution, arbitration, or regulatory environments
• Knowledge of the hospitality, financial services, and/or securities industry

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.