Service Now Developer

 

1. ServiceNow Development & HRSD Implementation (65%)

• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.

• Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.

• Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.

• Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.

2. HR Process Optimization (20%)

• Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1].

• Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.

• Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.

3. Platform Support, Documentation, and Enablement (15%)

• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.

• Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.

• Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.

• Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.

• Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.

4. Collaboration:

 

The developer will work closely with:

• HRIS Team – Project Managers, Business/Systems Analysts, Software Developers, System Administrators

• HR functional teams (Benefits, Talent, Employee Relations, etc.)

• IT Enterprise Service Management (ESM) team for platform alignment

• External vendors and ServiceNow support as needed

• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience

• 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications

• Ability to translate business requirements into technical solutions

• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)

• Ability to work effectively within established technical architecture, development standards, and governance practices

• Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management

• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

 

Preferred Qualifications:

• Experience with ServiceNow HRSD or related employee service delivery use cases

• Familiarity with HR processes and sensitivity to handling confidential employee data

• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist

• ITIL Foundation certification

• Experience working in a regulated or secure environment (e.g., government, healthcare)