RemoteFull timeTechnology

Senior App Support Engineer - Enterprise SaaS SME (Remote)

LivePersonMelbourne, Melbourne🇦🇺Australia

Why this role stands out

This remote Senior App Support Engineer role offers a fantastic opportunity to become a subject matter expert for a leading enterprise SaaS platform, bridging critical gaps between support and product development. If you are a proactive problem-solver with a passion for complex technical challenges and enjoy mentoring others, you'll thrive in this collaborative environment where you can significantly impact customer success and drive product improvements. Apply now to leverage your skills and grow your career with LivePerson!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeRemote

LocationMelbourne, Melbourne, Australia

Job description

LivePerson is seeking a Senior Application Support Engineer in Melbourne to become the SME for the LivePerson platform. You will own complex, high-severity customer issues and act as the bridge between Global Support and Product Development.

You will scale knowledge, mentor peers, and contribute to tooling and logs analysis. Expect on-call duties and collaboration with Product Management, R&D, and business units to resolve issues quickly.