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Full timeTechnology

Support Engineer L3

XPT Software Australia PtySydney, New South Wales🇦🇺AustraliaPosted 24 Oct 2026

Why this role stands out

Accelerate your technical career with this L3 Support Engineer role at XPT Software, where you will tackle complex DNS challenges in a collaborative, high-impact environment. You will thrive in this position if you possess deep expertise in DNS protocols and Linux systems and value the flexibility of a hybrid work model. Apply today to sharpen your skills and join a team that prioritizes professional growth and technical excellence.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, New South Wales, Australia
ShellNagiosTCP/IPAnsibleDNSGrafanaPrometheusPythonZabbixLinuxITIL

Job description

Must Have Skills:
5+ years of experience in DNS operations/support, with at least 2-3 years at L3 level

Strong hands on experience with BIND (open source DNS)

Deep understanding of:

DNS protocol internals

Authoritative vs Recursive DNS

TTL, caching behavior, and query resolution flow

Strong Linux/Unix system administration experience

Strong networking fundamentals:

TCP/IP, UDP

Latency and routing behavior

Nice to Have Skills:
Experience with Anycast DNS deployments

Exposure to other DNS software: Unbound, PowerDNS, Knot DNS

Automation and scripting (Shell, Python, Ansible)

Monitoring tools:

  • Prometheus, Grafana, Nagios, Zabbix

ITIL processes (Incident, Problem, Change Management experience)


Requirements

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