Part-time, Nights and Weekends

Sierra, a division of XYZ Tech Inc. in Chicago, IL, is hiring a part-time IT Support Specialist for nights and weekends. In this role, you'll monitor systems, resolve software and network incidents, and support deployment of business applications that drive data-driven insights and operational efficiency. You'll troubleshoot end-user issues, document tickets, and escalate complex problems to senior engineers. Working in an innovative, inclusive culture, you'll gain exposure to cutting-edge tools, learn best practices, and contribute to impactful technology projects in a fast-paced environment.

Responsibilities

• Provide nights and weekends help desk and application support
• Monitor systems and applications and respond to alerts
• Troubleshoot software, network, and access issues
• Document incidents and resolutions in ticketing system
• Escalate complex issues to senior engineers
• Assist with software deployments and updates
• Collaborate with cross-functional teams on tech solutions
• Maintain data security and follow IT policies

Required Skills

• Technical support
• Help desk ticketing systems
• Windows/mac
• OS administration
• Basic networking (TCP/IP, DNS, VPN)
• Enterprise software troubleshooting
• Incident documentation
• System monitoring tools
• Cybersecurity best practices
• Customer service
• SQL or database basics