Global Business Process Lead / Global Head / Director / Program manager / Product Manager

Job Description:

Position objective:

• Own and Evolve the AI-First Product Development Lifecycle Maintain a consolidated, AI-augmented view of capabilities across lines of business. Identify duplication, drive rationalization, and ensure the PDLC framework reflects the latest AI-First standards, from ideation and design through to deployment, monitoring, and continuous improvement.
• Oversee End-to-End Process Documentation & Mapping Lead the documentation of Services processes within Citi's enterprise process mapping framework. Ensure accuracy, regulatory compliance, and alignment to governance standards — leveraging AI-powered process mining and NLP tools to accelerate documentation and surface insights.
• Conduct AI-Enhanced LEAN Assessments Design and execute structured LEAN-based assessments of key operational processes, augmented by AI-driven analytics. Translate findings into actionable improvement roadmaps that reduce waste, improve cycle times, and enhance client experience across Services.
• Define Process Governance Models & Performance Standards Establish ownership frameworks, performance measurement standards, and governance models that build a culture of continuous improvement. Define KPIs and OKRs that connect process performance to business outcomes and embed AI-powered monitoring to track progress in real time.
• Collaborate Across Technology, Risk, Compliance & Investment Teams Act as the connective tissue between Technology, Compliance, Risk, and Investment & Capability Management. Ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready, with clear accountability and traceability across the organization.
• Engage Senior Stakeholders Across Businesses & Regions Build and maintain trusted relationships with senior internal and external stakeholders across businesses, regions, and support functions. Drive strategic alignment, lead organizational model reviews, and represent the Business Capability function at the most senior levels of Citi's global leadership.
• Build & Develop a High-Performing Team Lead, mentor, and develop a team of business architects, process specialists, and capability analysts. Foster a culture of innovation, intellectual curiosity, and AI-First thinking, equipping the team with the skills and tools needed to operate at the frontier of intelligent process management.

• Bachelor's degree or equivalent professional experience
• 15+ years of experience in financial services, with a track record of senior leadership across complex, cross-functional, and global environments
• Demonstrated experience with AI-First product development, intelligent automation, or AI governance frameworks within a regulated financial services environment

• Master's degree in Business Administration, Finance, Technology, or a related discipline
• Familiarity with LEAN methodologies, Six Sigma, process mining tools, or continuous improvement frameworks — ideally augmented by AI-powered analytics
• Background in regulatory compliance, audit support, model risk management, or risk and control frameworks within a financial services context
• Exposure to Agile delivery methodologies and experience partnering with product and technology teams in an Agile or scaled Agile (SAFe) environment