PMO Manager (EMEA)

Job Title: PMO Manager (EMEA)

Reports To: PMO Leader - EMEA

Location: EMEA

JOB SUMMARY

The PMO Manager is a leadership role embedded within the EMEA Project Delivery function. Responsible for the day-to-day management, continuous improvement and operational delivery of the Project Management Office (PMO) across the EMEA region.

The role is central to Vertiv's objective of achieving consistent and repeatable project delivery regardless of complexity, technology or location. The PMO Manager owns the PMO's core pillars: process and governance, digital solutions framework, documentation harmonisation and performance reporting. Ensuring these operate as an interconnected system that generates one Vertiv voice to the client.

Reporting directly to the PMO Leader - EMEA, the PMO Manager translates strategic PMO objectives into operational delivery, drives adoption of PMO standards across the EMEA project portfolio, and ensures that all PMO processes, tools, and documentation remain fit for purpose and aligned to both Vertiv global standards and customer/contractual requirements.

The role works cross-functionally with Project Managers, Site Managers, EHS Deployment, Quality Deployment, Engineering, and commercial teams to embed PMO governance into the project lifecycle - from mobilisation through to project close-out.

RESPONSIBILITIES

PMO Operations & Governance:

• Lead the day-to-day operations of the EMEA PMO function, ensuring consistent delivery of PMO services across the project portfolio.
• Own and maintain the PMO governance framework, ensuring project delivery processes are standardised, documented and consistently applied across all EMEA projects regardless of complexity, technology or location.
• Establish and maintain project delivery standards, templates, checklists and governance documentation to support consistent execution across all product categories and client site types.
• Ensure all PMO processes and governance requirements are aligned to Vertiv global standards, customer specifications and contractual obligations - applying whichever standard is more stringent.
• Act as the escalation point for PMO process queries, governance issues and non-compliance across the project portfolio.
• Conduct periodic reviews and audits of PMO process adherence across EMEA projects, identifying gaps and driving corrective actions.

Process Design & Continuous Improvement:

• Lead the design, development and continuous improvement of EMEA Project Delivery processes, ensuring they are practical, scalable and aligned to operational needs.
• Drive process harmonisation across the EMEA region, ensuring a single, consistent approach to project delivery that accounts for regional variation in legislation, client requirements and operational context.
• Champion continuous improvement initiatives using structured methodologies including Root Cause Analysis (RCA), Lessons Learned and performance trend analysis.
• Lead the Lessons Learned process for EMEA Project Delivery. Ensuring findings from project reviews, audits, non-conformances and client feedback are systematically captured, shared and embedded into future project delivery standards.
• Benchmark PMO processes and performance against industry best practice and client expectations, identifying opportunities to raise standards.

Digital Solutions & Tools:

• Own and manage the framework of interconnected digital solutions that support EMEA Project Delivery, ensuring tools are fit for purpose, integrated and driving operational efficiency.
• Lead the identification, evaluation and deployment of digital tools and solutions to enhance project delivery governance, reporting and collaboration.
• Ensure digital solutions are adopted consistently across the EMEA project portfolio, providing training, guidance and support to project teams.
• Work with Vertiv IT and Digital Solutions teams to ensure PMO tools are maintained, updated and aligned to evolving business requirements.
• Drive the digitisation of PMO processes, reducing manual effort and improving data quality, accessibility and reporting capability.

Documentation Harmonisation:

• Lead the harmonisation of project delivery documentation across the EMEA region, ensuring a consistent, professional standard is applied to all project documentation regardless of product category or client site type.
• Own and maintain the PMO document library, including templates, standard operating procedures, work instructions and reference materials.
• Ensure all project delivery documentation is version-controlled, accessible, and maintained in accordance with Vertiv policy.
• Drive the standardisation of project reporting formats, handover documentation and client-facing deliverables to support the one Vertiv voice principle.

Performance Reporting & Analytics:

• Develop and maintain PMO performance dashboards, reports and analytics to provide visibility of project delivery performance across the EMEA portfolio.
• Monitor and track key project delivery performance metrics, identifying trends, risks and improvement opportunities.
• Provide regular PMO performance reports and insights to the PMO Leader and EMEA Project Delivery leadership.
• Support the development of data-driven decision-making across the PMO function, ensuring reporting is accurate, timely and actionable.

Stakeholder Collaboration & Communication:

• Work collaboratively with Project Managers, Site Managers, EHS Deployment, Quality Deployment, Engineering and commercial teams to embed PMO governance into project execution.
• Liaise with client representatives and principal contractors to ensure alignment of Vertiv project delivery standards with customer requirements where applicable.
• Represent the PMO at project governance meetings, client reviews and internal leadership forums.
• Build strong working relationships with the wider Vertiv organisation, including global PMO, Operations, and functional teams, to ensure alignment and knowledge sharing.

Policy & Procedure Development:

• Support the creation, review and governance of project delivery policies and procedures specific to EMEA operations.
• Ensure all PMO policies and procedures are fit for purpose, aligned to Vertiv global standards and maintained through a structured review cycle.
• Collaborate with EHS Deployment, Quality Deployment, and other functional teams to ensure cross-functional alignment of policies and procedures.

TRAVELLING

The role includes travel (circa 20%) within EMEA to support project governance reviews, site visits, stakeholder engagement, and PMO deployment activities.

OTHER

The above duties and responsibilities are intended to describe the general nature and requirements of the role and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the PMO Leader - EMEA.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Primarily office-based with periodic visits to active construction, installation, commissioning, and operational project-site environments.
• Ability to access project sites while using required personal protective equipment (PPE) and complying with applicable HSE requirements when conducting site visits.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Engineering, Project Management, Construction Management, Business Administration, or a related discipline (or equivalent professional experience).
• Demonstrated experience (minimum 7 years) in PMO management, project management or project delivery governance within construction, installation or infrastructure environments including at least 3 years in a PMO leadership or management capacity.
• Proven experience in the design, implementation and continuous improvement of project delivery processes and governance frameworks.
• Strong understanding of project management methodologies, tools and best practices.
• Demonstrated experience in the deployment and management of digital solutions and tools to support project delivery operations.
• Experience in documentation harmonisation and standardisation across multi-site, multi-country operations.
• Excellent leadership, communication, influencing and stakeholder management skills. Able to engage effectively from project teams through to senior leadership.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Experience with project management and collaboration tools (e.g., Microsoft Project, Power BI, SharePoint, Smartsheet or equivalent).
• Good command of English, both spoken and written.
• Full driving licence.

PREFERRED QUALIFICATIONS

• Experience supporting data centre or mission-critical construction/installation environments.
• Experience working on large-scale, high-value projects with multiple concurrent work fronts.
• Project Management Professional (PMP), PRINCE2, APM, or equivalent project management certification.
• Lean Six Sigma Green Belt or equivalent continuous improvement certification.
• Experience with Power BI, advanced data analytics or similar business intelligence tools.
• Additional European language skills (e.g., French, German, Spanish, Italian, Dutch).
• Membership of a recognised professional body (e.g., APM, PMI).

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