IT Support Consultant

Good Afternoon,

I am currently representing Brent Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a IT Support Consultant this role will be based at: HA9 0FJ, Hybrid

The right candidate will:

We are seeking an experienced End User Computing (EUC) Engineer to join the Shared Technology Services End User Computing team. The successful candidate will be responsible for the administration, support, configuration, troubleshooting, and ongoing improvement of Microsoft Intune, Azure Virtual Desktop, Windows 365, Remote Desktop Service, RemoteApp and Palo Alto GlobalProtect remote access solutions, ensuring secure and reliable connectivity for users across multiple organisations.

• Provide BAU support and administration for End User Computing services.
• Managing incidents and service requests within agreed Service Level Agreements.
• Configure and troubleshoot GlobalProtect client deployments, authentication methods, certificates, and connectivity issues.
• Investigate and resolve VPN connectivity, performance, and authentication incidents.
• Package, deploy, and maintain endpoint software using Microsoft Intune.
• Support Windows 10 and Windows 11 devices, including laptops, desktops, kiosks, and remote devices.
• Configure and manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments.
• Maintain documentation, operational procedures, knowledge articles, and technical designs.
• Participate in project delivery, service improvement initiatives, and technology refresh programmes.
• Provide 3rd line technical support and act as an escalation point for complex EUC issues.
• Support change management processes, CAB submissions, testing, and implementation activities.

We require the following:

• Experience with Intune Windows Autopatch.
• Expertise in troubleshooting application and Windows issues.
• Support Palo Alto Global Protect remote access infrastructure.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,