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Site Support Engineer with Security Clearance

ReliaSourceGrand Rapids, MI🇺🇸United StatesPosted Sep 23, 2026

Why This Role Stands Out

This role offers a fantastic opportunity to gain hands-on experience in critical IT infrastructure environments, with clear pathways for career advancement within a reputable organization. If you possess strong troubleshooting skills and enjoy providing direct technical support, you'll thrive in this dynamic, on-site position. Apply today to contribute to vital operations and grow your technical expertise.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Grand Rapids, MI, United States
Posted
2 days ago

Job Description

Site Support Engineer: ReliaSource is seeking Site Support Engineers to provide hands-on IT support at TSA airports and other designated facilities. Engineers troubleshoot and resolve technical incidents, maintain IT equipment, support technology deployments, and perform scheduled and on-demand field services.

Depending on the assignment, Engineers may provide dedicated on-site support, recurring regional coverage, or part-time/on-call services across multiple TSA locations: Diagnose Provide deskside support for TSA users, including troubleshooting computers, peripherals, mobile devices, connectivity, and related IT equipment. Install, configure, repair, replace, and maintain enterprise IT hardware.

Perform Layer 1 network support, cabling, rack-and-stack activities, and other authorized IT touch labor. • Execute preventive maintenance, equipment refreshes, asset inventories, and installation, move, add, and change (IMAC) activities.

  • Respond to assigned incidents, service requests, and field dispatches within applicable service requirements.
  • Coordinate with TSA personnel, the FOCUS Single Point of Contact (SPOC), regional management, and remote engineering teams.
  • Document technical activities, equipment changes, and resolutions in TSA's designated IT service management system.
  • Travel among assigned TSA locations and provide regional backup coverage when required.

Qualifications

  • Experience providing IT field support, desktop support, or comparable technical services.
  • Working knowledge of Windows environments, computer hardware, peripherals, and basic networking.
  • Ability to independently troubleshoot and resolve common IT issues.
  • Strong customer-service, communication, and documentation skills.
  • Ability to work independently at customer locations and coordinate with remote support teams.
  • Ability to obtain required TSA suitability and facility access credentials
  • Federal IT support experience, airport environments, ServiceNow, and enterprise technology deployments.

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