E-Commerce Inside Sales Rep

Job Description
Job Description
Description:
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The E-Commerce Inside Sales Rep is responsible for managing and converting parts leads from all channels to sales.

We are looking for a well-rounded individual to support the e-commerce and sales teams to drive online & general parts sales. An ideal candidate will have strong industry parts knowledge and customer service skills.

Primary Duties & Responsibilities
Respond promptly to incoming customer parts leads from phone calls, email, and LiveChat to provide exceptional customer service & parts support to customers
Research parts to determine correct parts, pricing, and availability to enter sales order in BC or assist customers with web order entry
Work cross-functionally to transition new & existing customer accounts to e-commerce platform
Coordinate with E-Commerce Team to convert customer part requests to become available online for them to purchase
Use Pricing Query tool and Enhanced Sales Quote to assist with Request for Proposals (RFP)
Proactively review customer stocking requests and collaborate with E-Commerce, Supply Chain & Sales Teams
Facilitate customer core returns and warranty returns
Stay up to date with the latest trends and market information to maintain current knowledge of products, parts, and designs required or available for purchase
Meet or exceed customer service standards and abide by company policies and procedures
Work in a safe and healthy manner following company safety guidelines, be able to wear appropriate safety PPE when required, and comply with industry standards and procedures.

Enforces property protection and access policies and procedures
Other duties as assigned
Requirements:
Skills / Qualifications / Experience:
High school diploma or GED Required
Minimum of 3-5 years industry experience or customer service experience
Extensive industry parts knowledge
Strong attention to detail with strong knowledge of different parts/materials to best meet the customer’s needs
Excellent communication, time management, and organizational skills
Commitment to customer satisfaction
Computer skills including Microsoft Office and email at a highly proficient level
Proven ability to accurately and quickly develop creative solutions to problems
Self-starter with multi-tasking ability and strong interpersonal skills
Experience with Microsoft Business Central a plus
Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
JF Petroleum offers:
Competitive pay
401(k) with company match
Paid time off
Paid holidays
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Bonus program eligibility
Paid training for field personnel
Uniforms provided for field personnel

• JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.