Deskside Technician I

Who we are

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.

Support four client locationsStage, provision, and deploy IT machines to end users following defined business practicesInstall, configure, diagnose, troubleshoot, software for a variety of technologiesConfigure, troubleshoot, and deploy mobile devices and other audio/visual equipmentFollow appropriate KB articlesWork within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned ticketsPrioritize and complete work both in a group, and independently, with minimal supervisionCommunicate technical information to non-technical audiencesInventory management of IT assets to include replacement of aged or broken hardwareResolving escalations from the IT Service Desk and handling client support requestsComplete multiple simultaneous projects in a timely manner

Minimum 1 year prior experience providing end user supportStrong Customer Service focusGood written, oral, and interpersonal communication skillsExperience with Windows 11, Office 365, and Office Product SuiteExperience with Bar Code Scanners and Label Printers is a plusWilling to support and short-distance travel to multiple client locations

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

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