US-AC Plus+Network Engr+Advanced Engineer

Job#: 3055442
Job Description:
US-AC Plus+Network Engr+Advanced Engineer
Location: Dallas, Texas (Onsite)
Role Overview
As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, and strategic projects while maintaining a focus on customer satisfaction and operational excellence. This role requires a highly motivated engineer with experience supporting enterprise campus networks, large-scale switching environments, wireless technologies, and network migrations.
Key Responsibilities

• Serve as the primary technical resource supporting network operations and infrastructure initiatives.
• Provide day-to-day support for a large enterprise network environment consisting of campus switching, routing, and wireless infrastructure.
• Troubleshoot and resolve complex network issues while coordinating with internal support and engineering teams.
• Support technology refreshes, network upgrades, migration initiatives, and infrastructure expansion projects.
• Analyze network performance and recommend improvements to increase reliability, scalability, and operational efficiency.
• Develop implementation plans, validation procedures, rollback plans, and operational runbooks.
• Perform software upgrade planning, testing, validation, and deployment support.
• Coordinate hardware lifecycle activities, including replacement planning and RMA management.
• Deliver operational reviews and status updates covering network health, project activities, and risks.
• Provide knowledge transfer and technical mentoring to customer personnel.

Campus Switching and Routing

• Support enterprise campus switching and routing infrastructure.
• Perform configuration, troubleshooting, maintenance, and operational support activities.
• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high-availability technologies.
• Support environments utilizing EX Series and QFX Series switching platforms.
• Support software upgrades, hardware replacements, and infrastructure refresh projects.
• Provide operational support for EVPN/VXLAN-based architectures where applicable.

Wireless and AI-Driven Networking

• Support wireless networking environments utilizing Mist Wireless Assurance.
• Support AI-driven networking operations through Mist Wired Assurance and Marvis AI.
• Utilize AI-driven insights, analytics, and service-level data to proactively identify and resolve issues.
• Analyze user experience metrics, client performance, and network service indicators.
• Assist with wireless modernization and migration initiatives, including transitions to Mist-managed solutions.

Network Migration and Transformation

• Support large-scale network migration and transformation initiatives.
• Participate in planning, implementation, testing, and validation activities.
• Support migration of legacy networking environments to modern cloud-managed networking platforms.
• Validate operational readiness and ensure successful service adoption following implementation activities.

Advanced Troubleshooting and Incident Management

• Lead technical investigations for complex and business-critical incidents.
• Perform root cause analysis and recommend corrective and preventative actions.
• Coordinate with internal support and engineering teams to drive issue resolution.
• Escalate and manage critical technical issues through established support processes.

Monitoring, Reporting and Documentation

• Continuously monitor network health and operational performance.
• Produce reports describing incidents, service trends, and improvement opportunities.
• Develop and maintain operational procedures, configuration standards, and network documentation.
• Create implementation, testing, validation, and rollback plans for operational activities.

Required Qualifications
Experience: A minimum of 5 years of experience supporting large-scale enterprise network environments is required. Experience should include supporting large campus network deployments, operations, and large-scale migration, upgrade, and modernization projects.
Technical Skills: Strong experience with enterprise switching and routing technologies, including Layer 2 and Layer 3 networking concepts, and routing protocols such as OSPF and BGP. Operational expertise with EX Series and QFX Series switching platforms is needed. Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI is also required.
General Skills: Strong troubleshooting, fault isolation, and root cause analysis skills are necessary. The role requires customer-facing communication and relationship management skills, along with the ability to work independently. Excellent documentation, presentation, and knowledge transfer skills are essential. Must be based and legally authorized to work in the United States.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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