IT Specialist / Moderator (Webex / Zoom)

Trigyn's direct government client has an immediate need for an IT Support Specialist in New York, NY.

Description

? Coordinate and manage the master calendar for virtual hearings, scheduling Webex sessions and sending secure invitations to all participants.
? Configure meeting-specific security settings, including enabling waiting rooms, requiring passwords, and locking meetings once proceedings begin to prevent unauthorized entry.
? Conduct pre-meeting tech checks with attorneys and external participants to ensure their cameras, microphones, and screen-sharing capabilities are working properly before the session starts.
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Assign Webex roles (Host, Co-host, Presenter) to the appropriate legal team members prior to the start of the hearing.
? Monitor the Webex waiting room/lobby, verify the identity of attendees, and admit authorized participants into the meeting.
? Manage live participant audio and video, including muting background noise, unmuting witnesses when called to testify, and spotlighting active speakers.
? Assist attorneys by sharing digital exhibits, documents, and presentations on-screen during the live proceeding to ensure a seamless presentation.
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Set up and manage secure virtual breakout rooms for private attorney-client consultations or sidebar discussions, ensuring participants are routed correctly.
? Provide immediate, user-level troubleshooting during live meetings, such as helping a participant connect their audio, adjust their camera, or resolve basic connection issues.
? Manage meeting recordings (starting, pausing, and stopping) at the direction of the lead attorney or presiding official.
? Save, catalog, and organize meeting recordings, chat transcripts, and attendance logs in the designated file system.
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Distribute secure links to meeting recordings or transcripts to authorized parties upon request.
? Provide brief, hands-on guidance to legal staff and external participants on how to navigate basic Webex features (such as raising hands, muting, or using the chat).
? Maintain a meeting-day checklist to ensure consistent setup, security protocols, and execution for every virtual hearing.
? Assist with other IT related tasks as directed by supervisor.

Mandatory Qualifications

? Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
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Candidate is able to work independently, without assistance.
? 60 months of experience scheduling, coordinating, and managing master calendars for high-stakes virtual meetings, hearings, or professional webinars using enterprise-level collaboration platforms (such as Cisco Webex, Zoom, or Microsoft Teams).
? 60 months of experience acting as a live meeting moderator or host, actively managing participant controls (muting/unmuting, spotlighting speakers, and managing screen-sharing permissions) during live, formal proceedings.
? 60 months of experience implementing and enforcing virtual meeting security protocols, including managing waiting rooms/lobbies, verifying participant identities, configuring passwords, and restricting access to protect confidential information.
? 60 months of experience providing real-time, user-level technical support and troubleshooting (resolving audio, video, and connection issues) to internal staff and external participants immediately before and during live virtual events.
? 60 months of experience managing and sharing digital exhibits, legal documents, or multimedia presentations on-screen during live, fast-paced proceedings to ensure seamless transitions and maintain the flow of the meeting.
? 60 months of experience setting up, securing, and managing virtual breakout rooms for private, confidential consultations or sidebar discussions during live events.
? 60 months of experience managing post-meeting administrative workflows, including initiating, pausing, and stopping recordings, as well as cataloging, archiving, and securely distributing recordings and transcripts to authorized parties.
? 60 months of experience conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features.

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TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.