Service Technician I

Service Technician I | Burlington, CT | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a team of thousands across numerous countries, this organisation leverages advanced technology and deep expertise to deliver unparalleled safety and security solutions. Join a company focused on making the world a safer place.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application, system, and equipment issues, working both independently and collaboratively.
• Execute preventative maintenance tasks to maximize application availability and identify potential system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Conduct pre-deployment testing of upgrades and major modifications, as well as perform on-site installations.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Familiarity with network communications and IP addressing.
• Proficiency in Microsoft Office Suite.
• Excellent problem-solving, analytical, communication, and time management skills.

What's On Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a significant company match.
• Generous paid time off, including vacation, holiday, and sick time.
• Paid company training, educational assistance, and exceptional growth opportunities.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!