Pre-Sales Engineer

Position: Solution Engineer (Pre-Sales)

Location: Southeast England (Hybrid working available)

Salary: £

Company Overview

A fire safety products and systems related company is looking for a customer-focused Solution Engineer to support sales activities across the UK and international markets, including the Middle East and Europe.

This role sits within the Sales team and acts as a key technical liaison between customers and the business. You will play a critical role in presenting solutions, supporting customer engagement, and driving successful sales outcomes.

Key Responsibilities:

• Support the sales team in customer engagements by providing technical insights and product knowledge

• Deliver product presentations, demonstrations, and technical briefings to customers

• Understand customer requirements and propose suitable solutions

• Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required

• Visit customer sites when required to investigate technical or application issues and provide practical recommendations

• Act as a point of contact for escalated or complex customer queries

• Support customer onboarding and product training where required

• Represent the company at exhibitions, trade shows, and industry events

• Collaborate with internal teams to ensure smooth delivery of solutions

Requirements:

• Experience in a Solution Engineer / Pre-Sales / Sales Engineer role (or similar)

• Strong communication, presentation skills and CPD presentation experience

• Ability to explain technical concepts in a clear and customer-friendly manner

• Commercial awareness and interest in supporting sales activities

• Comfortable engaging directly with customers

• Willingness to travel occasionally (UK and international, if required)

• Experience in fire safety products or systems (physical or cyber)

• Background in engineering or technical disciplines

• Experience supporting international customers

• Additional language skills (e.g. Arabic, Swedish, Japanese) would be advantageous

*We regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.