Product Manager

Description:
Hybrid 3 days onsite or remote in Chicago, IL

Our client seeks a Product Manager to lead the Card Delivery Platform (CDS) stack with a focus on efficiency, stability, and operational excellence. The role oversees daily platform operations for physical credit card issuance at scale, improving platform stability and quality of service. The Product Manager will drive Run the Engine and Run the Business activities, maintain a vulnerability-free and well-managed platform, and adhere to core operating principles. The role will also partner with the Graffiti Platform team to plan and execute migration of CDS BAU traffic to Graffiti 2.0 and operationally prepare for CDS end of life in 2026. This is a 6-month contract with a hybrid preference in Chicago, or remote with adherence to standard EST hours.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $44.00/hr. w2

Responsibilities:

• Lead daily operations of the Card Delivery Platform to support large-scale physical card issuance.
• Own Run the Engine and Run the Business activities to ensure platform health and service quality.
• Maintain a vulnerability-free, well-managed platform aligned to core operating principles.
• Drive improvements in platform stability, efficiency, and customer experience outcomes.
• Partner with the Graffiti Platform team to plan and migrate CDS BAU traffic to Graffiti 2.0.
• Operationally prepare for CDS end of life in 2026, including risk mitigation and readiness plans.
• Monitor performance, incident trends, and SLAs, and implement corrective actions.
• Coordinate with cross-functional stakeholders and vendors to resolve issues promptly.

Experience Requirements:

• Proven product management experience supporting mission-critical platform operations.
• Background in payments, card issuance, or similar high-volume fulfillment platforms.
• Experience with run-the-engine and run-the-business operational frameworks.
• Track record improving platform stability, reliability, and service quality.
• Experience driving platform migrations and end-of-life transitions.
• Strong stakeholder management and vendor coordination skills.
• Familiarity with vulnerability management and operational risk controls.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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