Founding Forward Deployed Engineer

About the Role

Join an early-stage AI customer success software team as its founding forward deployed engineer. You will work directly with enterprise customers to bring AI agents into production, prove their value, and turn customer needs into improvements to the core platform.

What You'll Do

• Work with customers to understand onboarding, adoption, and renewal processes, then identify where AI agents can help.

• Configure and deploy agents with customer data sources, business systems, identity management, and integrations.

• Build evaluations using real customer data and iteratively improve agent quality before release.

• Partner with go-to-market teams to support technical sales, activation, and account growth.

• Bring field feedback into product development and improve the platform when it limits customer outcomes.

• Debug production deployments, investigate root causes, and expand successful solutions from an initial use case.

What We're Looking For

• Three to seven years of experience in customer-facing software engineering, forward-deployed engineering, or solutions engineering.

• Experience owning technical customer deployments and building and launching LLM agents, including prompts, evaluations, and complex, long-running agents.

• Strong Python and FastAPI skills, with React experience; familiarity with PostgreSQL, RAG, BigQuery, CI/CD, and agent frameworks is relevant.

• Experience in an early-stage, high-growth startup, with a background in customer-facing deployment work.

• Strong communication and debugging skills, stable role tenure, and a track record of professional growth.

• Strong computer science fundamentals and experience working in hybrid teams.

Compensation & Benefits

Base salary: $180,000 to $230,000 annually. Visa sponsorship is not available.

Location

Hybrid work arrangement in San Francisco, California.