Deskside Support

Role: Deskside Support
Location: ONSITE in Glenview, IL - 60026
Work Mode: Client Location ONSITE
Contract

Deskside Support:

A deskside technician's job is to provide support and maintenance for a company's desktop computing environment.

They are responsible for:

• Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
• Installation: Installing, configuring, and maintaining hardware and software
• Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
• Network Support: Troubleshooting network devices to ensure connectivity.
• Virus detection: Implementing virus detection and eradication procedures.
• End-user Support: Providing end-user assistance in person, by telephone, or via email.
• Customer Service: Acting as a model of customer service excellence for organizational staff members.

Some skills that are helpful for a deskside technician include:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems
• Strong verbal and written communication skills
• Patient, friendly demean or with a great aptitude for listening.