Customer Success Administrator

At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment can produce highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.

JOIN US as a Customer Success Administrator, based at our Rock Hill manufacturing facility, and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.

The Customer Success Administrator provides day-to-day administrative support to Winbro’s Customer Service, Sales and Business Development teams. The role focuses on processing customer orders, maintaining accurate information in Microsoft Dynamics 365 Finance & Operations (D365 F&O), and following up the actions needed to keep orders progressing smoothly. The role also provides flexible administrative support across other CORE (C–Customer Centric, O-Operational Excellence, R–Responsiveness, E–Efficiency/Excellence) activities, including purchasing and projects, as required.

We are looking for an enthusiastic, organized and dependable team member with experience in a similar role and a willingness to learn and help others.

Role and responsibilities:

• Support Customer Service, Sales and Business Development team members with their daily administrative tasks.

• Assist with preparing quotations and maintaining accurate quotation records.

• Process and update sales orders in D365 F&O, checking pricing, quantities, delivery requirements and supporting documentation.

• Manage order amendments and maintain accurate customer and order information.

• Monitor order progress, follow up outstanding actions and provide timely updates to internal and external customers.

• Track and monitor relevant KPIs, maintaining accurate records and providing regular updates to help the team identify delays, address issues and improve customer service.

• Liaise with purchasing, engineering, operations, shipping and finance colleagues to support order fulfilment and resolve routine queries or delays.

• Monitor shipping arrangements and delivery dates, ensuring relevant documentation and status updates are available.

• Support Customer Service administration throughout the sales lifecycle, from initial request for quotation through to delivery and invoicing.

• Provide administrative support for purchasing, projects and other CORE activities as required.

• Identify and suggest practical improvements to day-to-day processes to improve accuracy, reduce delays and help ensure customers receive timely, reliable service.

• Participate in team meetings, training, and continuous improvement initiatives.

Skills & experience:

• 2-5 years working experience with direct customer interactions in a similar administrative, customer service, sales support or order processing role.

• Minimum 2 years’ experience working with D365 F&O within sales order processing or a related function.

• Excellent interpersonal skills ands ability to communicate effectively at all levels.

• Strong attention to detail and a commitment to maintaining accurate records.

• Excellent planning and organizational skills.

• Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel and Power Point).

• Enthusiasm, reliability and a willingness to learn, take ownership of assigned tasks and support the wider team.

• Ability to manage multiple priorities in a fast-paced environment.

• Proven problem-solving and customer-focused mindset.

Qualifications:

• High School Diploma or GED, required. Bachelor’s Degree (B.S.) in Business Management, or relevant combination of education and experience, preferred. .

Other requirements:

• Must possess a valid driver's license along with U.S. Citizenship or existing Green Card Holder due to our customer facilities access requirements.

Physical demands:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. The position requires frequent use of a computer and communication devices, ability to remain stationary for extended periods, occasional standing and walking, and the ability to travel as business needs require. Occasional lifting up to 25 pounds. Reasonable accommodations may be provided to qualified individuals with disabilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay: Hourly position - competitive.

Benefits: CIGNA medical health plan options, low employee cost-share per month, and Winbro contributes to family plans. Dental, vision, company paid short- and long-term disability, company paid life insurance, additionally, voluntary buy-up life insurance, accidental, critical illness, and hospital ancillary programs.

Retirement Plan: 401k with match.

Paid vacation, PTO, and paid holidays.

Benefits are effective 1st of the month following 30 days of employment

Winbro is an Equal Opportunity Employer prohibiting discrimination based on protected characteristics like race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or age.