Service Technician I

Service Technician I | East Glastonbury, CT, United States | On-site

This employer is a world-leading provider of integrated security solutions, dedicated to protecting and optimizing businesses globally. With a strong commitment to client experience and a mission to make the world a safer place, they leverage cutting-edge technology and a dedicated team to deliver unparalleled results. They are seeking a skilled Service Technician to join their dynamic team and contribute to their continued success.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, both individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Conduct pre-deployment end-to-end testing of all upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low-voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Excellent problem-solving, analytical, and time management skills.
• Strong written and verbal communication skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401K with a 60% match up to 6% of salary.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!