Product Support Representative - Outside Sales

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we.

We’re still a family-owned business! The Product Support Representative (PSR) is an experienced
OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications
Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
Excellent communication and relationship-building skills
Self-motivated with the ability to work independently and manage your own schedule
Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
A valid driver’s license and willingness to travel within your territory
Responsibilities
Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
Track sales activity, customer interactions, and opportunities in CRM software
Benefits
Medical, Dental & Vision Insurance
Health Savings Account (Employer + Employee Contributions)
Accident & Disease Insurance
401K Plan + Match
Competitive Paid time off Policy
Short/Long Term Disability
Annual Reviews
Base + Incentive Bonus Plans
Monroe Tractor is proud to be an

Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.
This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency
$50,000—$75,000 USD