Smart Hands Field Service Technician (On-call)

Job Title: Smart Hands Field Service Technician (On-call)
Duration: 7 months
Location: Los Angeles, CA 90089
NOTE: 

Available on an on-call basis for evening and overnight shifts between 5:00 PM and 6:00 AM. Scheduled for 8-hour shifts, typically 3–5 days per week based on business needs and workload demands. Schedule may vary and is not fixed.

Overview
We are seeking experienced Field Service Technicians (Smart Hands) to support ongoing network infrastructure upgrades at USC. This role focuses on hands-on installation and support of network switches as part of a large-scale Device-as-a-Service (DaaS) initiative. Work is primarily onsite across multiple campus locations and will require flexibility for off-hours scheduling.
This is an active, high-priority need with work expected to continue through the end of the year.

Key Responsibilities

• Perform switch installations and cutovers in a campus environment
• Provide Smart Hands support for network deployment activities
• Assist with cable management and physical equipment setup
• Conduct basic site assessments as needed
• Work alongside a second technician on installation jobs (2-person teams)
• Execute tasks with a focus on accuracy, speed, and minimal disruption to operations

Required Qualifications

• 3–5 years of experience in field service, network installation, or Smart Hands support
• Hands-on experience with:
  • Network switch installations
  • Cable management
  • Onsite IT hardware support
• Ability to follow structured deployment instructions with minimal supervision
• Reliable transportation and ability to travel between campus sites
• Strong punctuality and dependability

Preferred Qualifications

• IT/network certifications (CompTIA Network+, Cisco, etc.) – not required
• Prior experience in higher education or large campus environments
• Experience supporting high-volume network deployments

Schedule & Availability

• Must be highly flexible with scheduling
• Work occurs primarily outside standard business hours, including:
  • Evenings
  • Overnight shifts
  • Early mornings (as early as 5–6 AM)
• Schedule designed to avoid disruption to operations

Additional Details

• Role supports ongoing network modernization efforts (switches + APs)
• High-volume switch cutover work expected throughout the year