Salesforce WFM Program Manager

Description:
Hybrid 4 onsite in either Charlotte, NC or St. Louis, MO

Our client seeks a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations. The role shall translate business priorities into executable plans with milestones and measurable outcomes. The leader shall coordinate dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners. The program shall apply consistent governance across multiple epics, managing priorities, scope, capacity, risks, decisions, and delivery commitments. The role shall drive release readiness across development, testing, user acceptance, deployment, training, and post-launch support to minimize operational disruption and provide leadership with clear visibility into progress, resource constraints, and delivery risks.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55.00 to $63.78/hr. w2

Responsibilities:

• Provide end-to-end ownership of the Salesforce WFM roadmap with clear plans, milestones, and outcomes.
• Coordinate dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.
• Establish governance across multiple epics by managing priorities, scope, capacity, risks, decisions, and delivery commitments.
• Drive release readiness across development, testing, UAT, deployment, training, and post-launch support.
• Maintain the program roadmap and Jira backlog with clear scope, owners, dependencies, acceptance criteria, and target dates.
• Lead planning sessions, status meetings, dependency reviews, and risk discussions. Track decisions and follow up on action items.
• Partner with business and technical teams to resolve requirements, prioritize work, manage scope changes, and remove delivery blockers.
• Coordinate test readiness, UAT, deployment planning, change management, training, hypercare, and operational handoff.
• Prepare leadership updates and delivery dashboards covering milestone progress, capacity, risks, issues, decisions, and overall program health.

Experience Requirements:

• Program or delivery leadership for Salesforce initiatives, preferably Salesforce WFM or field service domains.
• Proficiency with roadmap management, Jira backlog administration, and cross-team dependency coordination.
• Experience establishing governance across multi-epic programs with scope, capacity, risk, and decision management.
• Proven release management across development, testing, UAT, deployment, training, and hypercare.
• Executive-ready communication with clear status, risk, and decision escalation.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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