Quick Overview
Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
Yesterday
Stakeholder Management
Job Description
Job:Technical Program Manager (TPM)
Location: Remote
- Target Profile: Technical Program Manager (TPM)
- Core Initiative: Lead an end-to-end contact center modernization, specifically migrating legacy systems to AWS Connect with a complex Salesforce integration.
- Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams.
- Required Domain Experience: Proven track record managing large-scale call center or contact center migrations.
- Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points.
- Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.
Candidates based on the West Coast are ideal.
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