Help Desk Specialist / IT Support Technician- Bilingual- Spanish / English

Job Title: Help Desk Specialist / IT Support Technician
Location: Miami, FL Onsite, NO REMOTE

Duration: 6-12 months extendable

Job Description:

We are looking for a Help Desk Specialist Bilingual - English & Spanish to provide technical support and assistance to

employees or customers. The ideal candidate will have strong problem-solving skills,

excellent communication, and the ability to troubleshoot various hardware, software, and

network issues. Salesforce knowledge will be a big plus.

Key Responsibilities

Provide Tier 1 & 2 Technical Support

Respond to IT support requests via email, phone, or ticketing system

Diagnose and resolve hardware, software, and network issues

Escalate complex problems to higher-tier IT support when necessary

Manage IT Assets & Systems

Install, configure, and update software and hardware

Maintain user accounts, access control, and permissions (Active Directory, Google

Workspace, etc.)

Ensure proper documentation of technical issues and resolutions

Support Cloud & SaaS Applications

Assist users with Office 365, Google Workspace, and other productivity tools

Troubleshoot VPN, remote desktop, and cloud-based applications

Security & Compliance

Educate users on best practices for IT security

Support data backup and recovery processes

Monitor and report potential security threats

Required Skills & Qualifications

Education:

Bachelor's degree in IT, Computer Science, or related field (or equivalent

experience)

Language: English & Spanish

Technical Skills:

Experience with Windows, macOS, and Linux troubleshooting

Knowledge of networking (DNS, DHCP, VPN, TCP/IP)

Knowledge of the platforms (AZURE, INTUNE, IVANTI)

Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)

Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

Strong problem-solving and multitasking abilities

Excellent communication skills for non-technical user

Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop

Administrator)

Experience with enterprise security tools (firewall, antivirus, endpoint protection)

Previous experience in a customer-facing IT support role

Tools (Nice to Have).

IAM Application JIRA (Control of users with special profiles)

Ivanti MdM

Azure by Microsoft

Intune MdM

NetX 360

Aravo TPRM

Salesforce

ASO (proprietary tech from BBVA)

Helena (proprietary tech from BBVA)

Glomo, as times comes (proprietary tech from BBVA)

Regards,

Harjeet Singh

Marlabs LLC. | One Corporate Place South | Piscataway, NJ 08854

Tel: X1496 | Mobile: | Fax: |