IT Generalist (w/ Salesforce)

Description

We are seeking a hands-on IT Generalist to join a collaborative IT team. This is a great opportunity for someone who enjoys wearing multiple hats, with a primary focus on Salesforce administration while also providing day-to-day IT support across the organization.

Responsibilities

Salesforce Administration (Approximately 60%)

• Administer, maintain, and troubleshoot the Salesforce platform.
• Configure and enhance Salesforce by creating reports, dashboards, custom fields, workflows, automations, and other system enhancements.
• Modify and maintain questionnaires, task sets, matter plans, merge documents, cross-object field mappings, and Flow automations.
• Ensure data integrity through ongoing maintenance and cleanup.
• Generate scheduled and ad hoc reports to support business needs.
• Train new and existing users on Salesforce functionality and best practices.
• Continuously identify opportunities to improve system efficiency and maximize platform capabilities.

IT Support (Approximately 40%)

• Provide technical support to end users in collaboration with managed service providers and technology vendors.
• Configure and deploy computers and equipment for new employees.
• Troubleshoot hardware and general IT issues.
• Coordinate with vendors to maintain and improve technology systems.
• Procure and manage IT hardware as needed.
• Serve as a reliable technical resource for staff, helping ensure smooth day-to-day technology operations.
• Support a variety of IT systems, hardware, and end-user technologies.
• Occasional travel to regional office locations may be required.

Requirements

• 2-3+ years of Salesforce Administration experience.
• Strong overall IT knowledge with the ability to support a broad range of technologies.
• Experience creating reports, dashboards, customizations, workflows, and automations within Salesforce.
• Excellent troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to train and support users.
• Customer-service mindset with a friendly, approachable, and team-oriented attitude.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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