Senior Customer Success Manager

Traditional screening tools provide information but leave property teams to piece it together and make the decision. Findigs automates that work end to end, turning rental applications into clear, documented decisions. Our platform handles everything between a renter submitting an application and an operator making a decision—from verifying applicant information and identifying fraud to applying property policies and evaluating risk. The result is a clear, consistent, and documented decision without the fragmented tools and manual review that have traditionally slowed the process down.

Founded in New York City in 2018, Findigs now supports operators managing more than 500,000 rental units across the country. We’re backed by $80M in funding to build a new standard for an industry that affects nearly everyone.

There’s a lot left to build, and every person on our team has a meaningful role in shaping what comes next. If you’re excited to learn alongside thoughtful teammates, take ownership of challenging work, and help improve an experience that touches millions of people, we’d love to meet you.

The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.

We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic partner to our clients. As a Findigs Senior CSM, you will own the post-sale lifecycle for a portfolio of accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships. Fundamentally, this role is about building deep relationships and championing the success of our customers, so we’d love to hear from candidates who are strategic problem-solvers, skilled relationship builders, and comfortable navigating the complexities of large organizations.