· Role: Business Analyst 3

Location: Austin, Texas - HYBRID

Remote Other Percentage: With the option to work up to 80% - 100% remotely.

The Business Analyst (BA) position at the client works on multiple projects that support the mission of improving outcomes for Texas students, with a focus on major system enhancements, rewrite efforts, and the agency’s CRM project.

This position will perform advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow. The BA will be involved throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying the fulfillment of all requirements, including enhancements post-implementation.

Essential Functions:

Elicitation & Analysis: Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems. Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.

Requirements Writing & Visual Output: Transforms elicited information into business and functional requirements, use cases, user stories, software requirements specifications, wireframes, and mockups. Uses standard templates and clear, concise natural language.

BA Best Practices & Mentorship: Acts as a mentor to peers and colleagues, disseminating best practices and proactively seeking training opportunities.

Using Client Tools Effectively: Utilizes Client tools such as Jira and Modern Requirements to manage change control, participate in the SDLC, and track and communicate requirements status.

CRM Project Support: Provides dedicated support for the implementation of the agency’s CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
8	Required	Experience eliciting requirements from interviews with customers and creating well-written system requirements.
8	Required	Experience with software development life cycles (SDLCs).
8	Required	Business process re-engineering and software process flow improvement experience.
8	Required	Experience developing user stories and use cases that conform to business analysis best practices.
8	Required	Experience designing mockups and/or wireframes that conform to UX best practices.
8	Required	Demonstrated strong communication, facilitation, writing, and organizational skills.
5	Required	Documented work experience with the issue tracking software "Atlassian Jira".
3	Required	Documented CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs.
3	Required	Documented work experience with the requirements management software "Modern Requirements"
3	Required	Documented experience working with TEA or any federal, state, or local government agency.
3	Preferred	Demonstrated experience administering, managing, and supporting help desk ticketing systems.
3	Preferred	Familiarity with data migration and integration efforts between CRM systems and other enterprise platforms
1	Preferred	Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master).

Job Opportunities for Business Analyst 3 - Austin, Texas - HYBRID (work up to 80% - 100% remotely)

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