IT-Supporter (m/w/d)

IT-Supporter | Hamburg, Germany | Hybrid

This employer is seeking an IT Support professional to join a partner within the IT industry. This is an excellent opportunity to join a company that values its employees, offers a collaborative work environment, and provides a clear path for professional growth.

The Role

• Serve as the primary point of contact for all IT-related inquiries from employees via phone, email, or ticket system.
• Analyze and resolve complex technical issues, escalating to third-level support when necessary.
• Assist with the setup and configuration of workstations, hardware, and software.
• Monitor and maintain IT systems, including updates, backups, and security solutions.
• Manage user accounts, including setup and maintenance of access rights and email accounts.
• Document all support requests and resolutions within the ticketing system.

What You'll Need

• Completed vocational training in IT (e.g., IT specialist, IT system merchant) or equivalent qualification.
• Experience with ticketing systems and ITIL knowledge is preferred.
• Proficient in Microsoft operating systems, Office 365, and standard applications.
• Good written and verbal communication skills in both German and English.
• A structured, solution-oriented approach to work.
• Strong customer service orientation and excellent communication skills.

What's On Offer

• Permanent employment with competitive remuneration.
• 30 days of annual leave.
• A modern work environment with varied tasks.
• Opportunities for further training and personal development.
• Flexible working hours and remote work options.
• A supportive and collegial team environment.

Apply via Haystack today!