Assistant Director Quality and Risk Oversight

Kaiser Permanente seeks an Assistant Director Quality and Risk Oversight to lead IT quality and risk initiatives. In this role, you will design and manage frameworks that ensure reliable, secure, and compliant technology solutions. You will monitor key quality metrics, assess operational and security risks, and drive corrective actions across cross-functional teams. Partnering with engineering, product, and support, you will champion continuous improvement, lead audits and reviews, and present clear risk and quality insights to leadership, helping shape strategy and safeguard member and enterprise outcomes.

Responsibilities

• Oversee quality and risk management programs for IT products and services
• Develop, implement, and refine quality assurance frameworks and KPIs
• Identify, assess, and monitor operational and technology risks across projects
• Collaborate with engineering, product, and support teams to resolve quality issues
• Lead root-cause analysis and implement corrective and preventive actions
• Ensure compliance with internal policies, industry standards, and regulations
• Prepare and present quality and risk reports to senior leadership
• Support audits, reviews, and continuous improvement initiatives
• Mentor team members on best practices in quality and risk management

Required Skills

• Quality management frameworks (ISO, ITIL, Six Sigma or similar)
• Risk assessment and mitigation for IT systems
• IT governance, compliance, and audit support
• Data analysis and reporting of quality metrics and KPIs
• Root-cause analysis and corrective action planning
• Information security and operational risk concepts
• Project and program management
• Regulatory and industry standards familiarity (e.g., HIPAA, SOC)
• Process improvement and change management
• Stakeholder communication and executive reporting