Controller

About OnCue Transport

OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.

Our Mission: Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.

Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.

Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.

Great service is paramount for our continued expansion and the trust of our partners

The Role

As an Allocator you will play a crucial role in optimising our planning, work allocation, and service delivery by effectively managing resources.

Your key responsibilities are:

• Inbound and Outbound calls
• Fair allocation

Your daily responsibilities will include:

• Service Excellence: Maintaining a sub-6% service KPI (Key Performance Indicators) level through efficient team management and process optimisation.
• Operational Efficiency: Collaborating with the Operations Management Team to enhance the accuracy of our auto-allocation and planning technology.
• Problem Solving: Proactively identifying and resolving service issues, working closely with the Operations Management Team to implement solutions.
• DC Retention: Promoting a positive work environment and implementing fair earning practices to retain Driver Companions.
• Performance Improvement: Contributing to the development of data-driven metrics to measure service performance and drive accountability.
• Effective Communication: Minimising communication breakdowns and ensuring clear information sharing within the team.
• Risk Mitigation: Identifying potential risks to the OnCue Management Team to ensure a timely resolution.
• Phone calls: To handle incoming and outgoing phone calls from DC’s, Patients, Clients and members of Public
• Fair allocation: To oversee the distribution of patient journeys within OnCue. You will ensure that all allocations are transparent, unbiased, and compliant with the OnCue policies and standards.
• Planning: To replan work if a DC is unable to complete their first run.

Skills and Experience

To succeed in this role, you will need:

• Proven experience in a similar role within the transport or logistics industry.
• Strong analytical skills and the ability to use data to inform decision-making.
• Excellent communication and interpersonal skills to collaborate effectively with colleagues.
• A commitment to delivering high-quality patient care and a strong team ethic.
• High attention to detail.

Desirable Attributes:

• Determination and persistence
• Effective communication skills
• Self-awareness
• Problem-solving