Datacenter Field Operations Technician

About the Role:

This is a hands-on troubleshooting and break-fix role diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 247 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Coverage Model:

• Shift-based

Rotating shifts (Days/Nights) with on-call requirements

Extended shift capability during surge/ramp periods

Required Qualifications:

Technical Skills:

Experience:

• 2 5 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications:

• BICSI certification (Installer, Technician) or equivalent
• OSHA 10/30 certification
• Experience in hyperscale data-center environments multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Shift & Work Model:

Physical Requirements:

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75 85 F)
• Standing/walking for 10 12 hour shifts
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

Soft Skills:

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated able to manage workload from ticket queue independently
• Safety-first mindset
• Clear communication for shift handoff/passdown

Core Responsibilities:

1. Rack Activity Services

• Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
• Perform network cable installation for compute racks including:

Front-end (FE) cabling to fabric switches

Back-end (BE) cabling to spine/aggregation switches

Goalpost cable routing and dressing

• Execute rack turn-down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Support Air Assisted Liquid Cooling rack network cabling

2. Circuit QA/QC & Testing

• Perform loopback testing on all network circuits post-installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation

• Support mid-box (testing solution) deployment and validation
• Conduct as-built documentation audits and equipment placement verification

3. Break / Fix & Repair

• Diagnose and repair failed network circuits (copper and fiber)
• Replace faulty network hardware (switches, linecards, optics, cables) per MOP
• Execute transceiver/pluggable optics replacement following ESD procedures
• Troubleshoot physical layer issues: light levels, connector issues, cable damage
• Coordinate RMA processes for defective hardware
• Perform hot-swap procedures on production equipment per priority level SLAs:

P0: Critical (immediate response)

P1 P3: High to Medium (within SLA timer)

P4 P7: Standard (business hours)

4. Operations & Maintenance

• Perform Inside Plant Preventative Maintenance (ISPM) per schedule
• Conduct fiber cleaning campaigns in data halls
• Support goalpost cable dressing and redressing activities
• Execute power QA support (tap box operations) during new builds
• Provide third-party vendor oversight and escorting
• Maintain tools, equipment, and workspace cleanliness per EHS standards

5. Safety & Compliance

• Comply with theData Center EHS Management System
• Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
• Use personnel lifts safely (daily inspections, harness requirements)
• Report safety concerns and near-misses immediately
• Maintain ESD compliance during all optics/hardware handling

6. Cross-Functional Coordination

• Partner with Provisioning Technicians on rack turn-up and fault closure
• Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
• Document maintenance activity, fault diagnosis, and resolution in tracking systems