Site Support Analyst (2nd Shift) [214275]

Are you ready to play a pivotal role in keeping critical supply chain and logistics operations running at peak performance? Partnering with Aquent, a global leader in talent solutions, our client is seeking a dynamic technology professional to ensure seamless, uninterrupted daily operations. In this vital role, you will have a direct impact on maximizing uptime, troubleshooting critical hardware and software, and driving key technology modernization initiatives that keep a massive distribution network moving forward. This is a 2nd shift position onsite at our client’s office in Burton, MI

About the Opportunity

Aquent has partnered with a world-class automotive and logistics leader to find dedicated technical talent. Our client is committed to innovation, safety, and efficiency across their global distribution centers. By joining this team, you will be working in a fast-paced, technology-driven environment where your daily efforts directly support large-scale operational success and technological advancement.

The Role and Your Impact

In this critical position, you will provide front-line, high-impact technical support for daily operations, automation systems, and IT infrastructure. Operating during the second shift, you will be the go-to expert ensuring that essential devices, networks, and applications remain stable and available. From resolving urgent hardware issues to assisting with major enterprise-wide software rollouts, your work will directly empower site operators and leadership to meet their daily goals safely and efficiently.

Key Responsibilities

• Provide front-line IT support for all onsite technology, including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, warehouse terminals, and IoT devices.
• Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues rapidly to minimize downtime.
• Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
• Manage user account requests, onboarding/offboarding, access changes, and workstation deployments.
• Perform device imaging, patching, firmware updates, and lifecycle management for end-user equipment.
• Support major enterprise initiatives, including system rollouts, security upgrades, Windows 11 migrations, and network modernization.
• Maintain an accurate site inventory of IT assets and ensure compliance with enterprise security policies.
• Collaborate closely with site leadership and operators to understand and resolve technical issues impacting throughput or quality.

What You Bring (Required Qualifications)

• A college diploma, university degree in a related technical field, or equivalent hands-on experience.
• 3 to 5 years of professional IT experience supporting end-user devices in an enterprise environment.
• A solid understanding of basic networking concepts.
• Flexibility to work second shift (3:00 PM – 11:30 PM EST), as well as rotating shifts, weekends, and holidays as required.

What Will Give You a Competitive Edge

• Hands-on IT support experience within manufacturing, warehousing, or industrial environments.
• Strong proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals.
• Robust Windows support skills, including remote assistance and desktop management.
• Working knowledge of LAN/WAN, wireless, and TCP/IP protocols.
• Familiarity with modern IT security tools and best practices.
• Proven ability to support Android, Apple, and Windows devices in an enterprise environment.
• Excellent analytical thinking, problem-solving, and collaboration skills.

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