Service Technician I

Service Technician I | Vernon Rockville, CT, United States | On-site

This employer is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses globally. With a strong focus on client experience, their team of dedicated professionals delivers a comprehensive portfolio of video, access, intrusion, and fire systems. They are committed to innovation and client success, making the world a safer place.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both independently and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately through a digital change control system.
• Conduct end-to-end testing for all upgrades and major modifications, as well as perform on-site installations.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary, intrusion, and fire alarm systems.
• Working knowledge of network communications and IP addressing.
• Strong working knowledge of Microsoft Office suite.
• Excellent problem-solving, analytical, communication, and time management skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a generous company match.
• Paid time off and company-provided vehicle, laptop, and cell phone.

Apply via Haystack today!