Service Technician I

Service Technician I | Vernon Rockville, CT, United States | On-site This employer is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses globally. With a strong focus on client experience, their team of dedicated professionals delivers a comprehensive portfolio of video, access, intrusion, and fire systems. They are committed to innovation and client success, making the world a safer place. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application issues, working both independently and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications accurately through a digital change control system. • Conduct end-to-end testing for all upgrades and major modifications, as well as perform on-site installations. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong knowledge of commercial access control, CCTV, burglary, intrusion, and fire alarm systems. • Working knowledge of network communications and IP addressing. • Strong working knowledge of Microsoft Office suite. • Excellent problem-solving, analytical, communication, and time management skills. What's On Offer • Paid company training and educational assistance. • Comprehensive benefits package including medical, dental, vision, and life insurance. • 401K with a generous company match. • Paid time off and company-provided vehicle, laptop, and cell phone. Apply via Haystack today!